Attract serious
customers
Do you feel that you're wasting valuable marketing efforts on
tire-kickers: a large and growing market segment? They subscribe to all your free offers -- but leave their
credit cards behind.
Communicate “professional” and “commercial” on every page of
your website.
Like many professionals-turned-marketers, don’t be nervous
about sounding too sales-y. But when you begin learning more about copywriting, especially copy for the web,
your style will become more direct. As soon as anybody arrived on your website, they knew: Sales were happening
here.
Serious buyers rarely got turned off. They want to be sold.
Freebie-seekers and tire-kickers got the message quickly: You have to pay to play.
Create low-cost or no-cost products that deliver bite-sized
portions of your expertise.
Serious buyers want to assess your style and expertise before
buying. They may want to develop a relationship before handing over their credit cards.
So, you need the basics: website content, eBooks, ezines and
audio. You may even offer one-time consulting sessions so prospective clients can get a sense of your
style.
Donate services for everyone’s benefit - not to help a single
needy visitor.
The “needy” folks pay large sums to more experienced
consultants who knew how to say "No!"
If you genuinely want to help others, donate your services
through non-profit and charitable organizations where you will get recognition, testimonials and possibly future
referrals.
Sounds self-serving?
Clients will get better service from a non-profit agency
dedicated to filling their needs than from a reluctant but sympathetic consultant.
Clarify your business status as soon as anyone
calls.
Some folks will call before they visit your website. Maybe
they’ve seen an article or heard you speak – and they’re psyched. But often they're confused about what you
offer.
Typically, your caller begins with, "I need help! Can you
advise me about my career change?"
If you're a career consultant, your best answer will be,
"Probably yes. Please visit my website and review my schedule of programs and fees."
Serious buyers will appreciate this message. "How much does
it cost" is a signal of intention to buy.
Turn discount services into promotion
tools.
Every so often clients present unique, interesting problems.
They can’t pay -- but you’d enjoy the challenge of finding solutions.
You may be tempted to offer discounted service in return for
a testimonial or referral. These clients rarely value what you offer, so they deliver lukewarm
testimonials.
Instead, get permission to record a call, which you can use
as a demo on your website. Or ask to write up their stories as a case study, which can be sold as a Special
Report.
Finally, pay attention to the way you choose your own
services. Most of us unconsciously send messages that attract people with similar attitudes.
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